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Shipping & Returns


Currently, we are shipping to the United States only. 

Texturesnaturalhaircare.com offers FREE Standard Shipping on all U.S. orders $100 and over (excluding taxes). Select items considered hazardous materials are restricted and must be shipped with Ground Service.

For orders totaling more than $100 (excluding shipping), there is a standard 3-day shipping delivery charge of $6.95. Once your order is placed, processing time is usually 1 business day. Total delivery time, including processing, is usually 3-5 business days. Orders placed on Saturday and Sunday will be processed and shipped on the next business day. 

Apparel items and t-shirts are shipped separately from hair care products. Tracking information will be provided for both. If you have any questions about your order please contact shipping@texturesnaturalhaircare.com.


Restricted Items (If applicable)

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend Ground at $6.95 if orders are under $100. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico.



TEXTURES Natural Hair Care is not responsible for any lost, stolen or damaged packages by USPS, UPS, FedEx, DHL or any other carriers. All matters should be directed toward the carrier responsible for your package. If you need additional information regarding your package, please refer to your tracking. 



All sales are final. We cannot accept returns on body care, hair care or facial products due to perishability and contamination.

Returns for apparel items and t-shirts ONLY should be sent to:

TEXTURES Natural Hair Care

11025 Westlake Dr.

Charlotte, NC 28273

United States.


Customer Service:

Got questions? We're happy to help! All customer service questions may be directed to hello@texturesnaturalhaircare.com. We will reply within one business day to meet your needs. 

Hours of Operation: 9am - 6pm



Free shipping on all orders above $ 100.00

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